Yes, multiple accounts can view/follow the same vehicle.
Check below for the answers to some of the most asked questions. Still can't find what you're looking for? Please contact us directly!
Yes, multiple accounts can view/follow the same vehicle.
After you've logged in, simply click on the small 'user icon' in the bottom left corner of your screen. Following this, click on your name and your personal details will appear.
Are you having trouble logging in via the app or website? Try the following:
Still not successful? Please contact Fleetify support via +44(0) 20 8935 5736 or firstname.lastname@example.org
At the login screen, there is a link which reads 'Forgot Password?'. Click on the link and follow the on-screen instructions in order to reset your password.
When you purchase a new device from us, we will automatically assign the device IMEI to your account. From here, you simply log in and assign the devices to the relevant vehicle within your fleet.
In the Reports section of the portal, you will find an option to export details to Excel. Here you will be able save all the information you require, and in addition, prepare a document for printing.
Click on the refresh button and wait around 2 minutes for all the details to be saved and uploaded to the cloud platform. If the trip still doesn't appear, it may be that the device is having some issues in detecting that the engine has been switched off. In addition, there may be a server delay which means the data will take longer to appear. If you believe there is a serious issue, please contact the BCC Tracking support team.
There are various apps on the market that provide mobility services. The BCC Tracking app is unique in that it brings multiple different services, and combines them into a single application. Our all-in-one platform combines navigation, driver statistics, and trip history into a single application, meaning you never have to switch between apps again! In addition, the app is further enriched by the BCC Tracking OBD device, which adds additional diagnostic information to the app.
You can download the BCC Tracking driver app completely free for both the IPhone and Android smarthphones (IOS store and the Google Play store).
Yes, the device works in Europe at no additional cost.
If the engine is running, you can look at the LED status indicator. If the light is flashing red, it means you don't currently have any mobile coverage. If the light is green, then you are connected and ready to go!
If the device fails to connect, it will store all driving data internally until connection is recovered. In this case, it's possible that there will be a delay in the your device data being displayed in the BCC Tracking online portal.
If you believe there may be a problem with your device, you can contact our support team on +44(0) 20 935 5736 or email@example.com
Trips generally begin when the engine is switched on and stop once the engine has been turned off. If the engine is turned off for a period longer than 5 minutes, then this will be registered by the platform as a single trip/journey.
Yes, you can place the device in different vehicles. Simply install the device in the vehicle you wish, and reference the BCC Tracking user manual for help. Following this, you should be able to see the vehicle in the online portal.
Simply place the device in your new vehicle. You will then see the vehicle appear in the BCC Tracking online portal.
We recommend removing the device from the vehicle before using jump cables or doing any maintenance.
The device needs to be plugged into the OBD (On-Board Diagnostic) port of the vehicle. This port is used by mechanics to access the vehicle's internal ECU. When the device is installed, we will be able to access the necessary information to populate your BCC Tracking account.
The location of the OBD port can vary depending on the model/ year of the vehicle. In most cases, you will be able to locate it near/ around the steering column. Other common locations include:
The device determines your current location by using the in-built GPS module, which only activates after the first trip. The accuracy of your location on the portal is reliant on the accuracy of the GPS module. In some cases, it can take several minutes before an accurate GPS fix is established. It is expected that in some cases (such as in garages and other in-door locations) that the module will not be able to get an accurate fix. In addition, the location of the device within the car itself can determine signal strength. If you suspect that this is causing a problem, you can contact the BCC Tracking team to order an extension cable. This will allow you to move/ extend the position of the device to a different position within the car, therefore improving the signal strength.
It's possible to install the device in another location within the vehicle by using our extension cable and cable ties. This is a good solution in situations where the device gets in the way, or if it looks untidy in the vehicle.
Please reference the installation manual and make sure that you have completed each step correctly. If this is the case and the problem persists, please contact the BCC Tracking support team on firstname.lastname@example.org
The BCC Tracking OBD device has been designed to be as durable as possible. This means that it remains tightly locked in the OBD port to avoid it coming loose mid-trip, or during excessive vehicle vibrations, etc.
Grab the device on either side and carefully move it from side to side whilst pulling it out of the port. Bear in mind that the device fits snug within the port so you may have to apply more pressure than anticipated.
BCC Tracking only collects data that is relevant to providing a functional service to the end user. Included in this is location based information, vehicle diagnostic information and data regarding your driving behaviour. We use this data to:
- Provide mobility services via the app and BCC Tracking web portal.
- Improve and develop the platform and application to better serve the end user.